Data Deletion Policy
Effective Date: 20 March 2020
Company Name: Palnode
Contact Email: [email protected]
1. Purpose
At Palnode, we are committed to respecting and protecting your privacy. This Data Deletion Policy outlines the procedures and your rights regarding the deletion of personal data collected and stored through our website, platforms, and services — including domain registrations, hosting accounts, and website management tools.
2. Scope
This policy applies to all users of Palnode’s services who:
- Create an account to purchase domain names, web hosting, or other digital services
- Submit personal information through forms (contact, quote requests, support)
- Subscribe to newsletters or marketing emails
- Interact with our website via analytics, cookies, or third-party tools
3. Data We Collect
We may collect the following categories of personal and business data:
a. Account Information
- Full name
- Email address
- Phone number
- Billing address
- Company name (if applicable)
- Login credentials (encrypted)
b. Service-Related Data
- Domain registration data
- Hosting service logs
- Website backups
- IP addresses and login activity
- Payment transaction history (via third-party processors)
c. Communication Data
- Contact form entries
- Support chat/email transcripts
- Marketing preferences
d. Technical Data
- Cookies
- Device/browser info
- Analytics data via Google Analytics or other tools
4. Your Right to Data Deletion
You have the right to request deletion of your personal data from Palnode at any time. Upon request, we will:
- Delete your Palnode account (if you own one)
- Remove any personal identifiers from backups, databases, and marketing systems
- Anonymize or erase usage logs where technically possible
- Stop all future marketing communications
5. How to Request Data Deletion
To request the deletion of your data, send a written request via any of the following:
📧 Email: [email protected]
📝 Contact Form: https://palnode.com/contact-us
Include the following in your request:
- Full name
- Email associated with your account
- Type of data to delete (e.g., hosting account, domain registration info)
- Any domain names or services tied to the request
6. Verification and Processing Time
We take data security seriously. Before processing any deletion request, we will:
- Verify your identity via email or other secure method
- Confirm any services tied to your account
- Send you a written confirmation of the deletion or explain if any data must be retained
Processing Time: We typically respond and act within 7 business days. For complex cases (e.g., data stored with third-party registrars), processing may take up to 30 days.
7. Data We May Retain (Legally or Operationally Required)
We may be required to retain certain data even after deletion requests:
| Type of Data | Reason |
|---|---|
| Billing records | For accounting and legal compliance (e.g., Uganda Revenue Authority) |
| Domain registration data | Required by ICANN and domain registrars (e.g., WHOIS data) |
| Transaction history | To resolve disputes or for audit trails |
| Support tickets | For internal service review and historical reference |
All retained data will be securely stored, access-limited, and eventually purged once no longer legally required.
8. Third-Party Services
We may share your data with trusted third-party platforms for service provision (e.g., domain registrars, hosting providers, analytics, and email marketing). These third parties have their own privacy and data deletion policies.
You may need to contact them directly for:
- Domain WHOIS data deletion (eg.Enom)
- Payment history removal (e.g., PayPal, Flutterwave, Stripe)
9. Security Measures
We follow industry-standard best practices to protect and securely delete your data, including:
- Encrypted storage and backups
- Multi-factor authentication on accounts
- Routine data purging
- Role-based access control within Palnode’s internal systems
10. Changes to This Policy
We may update this policy to reflect legal, technical, or service changes. The latest version will always be posted at:
🔗 https://palnode.com/privacy-policy
11. Contact Us
If you have questions or need clarification about our data deletion practices:
📧 Email: [email protected]
🌐 Website: https://palnode.com
📞 Phone: +256705490849