Billing Policy
Introduction
Palnode charges in both UGX (Uganda Shillings) and US Dollars (USD) as per the services offered herein.
Payments
Palnode charges in both UGX (Uganda Shillings) and US Dollars as per the services offered herein. Palnode accepts the following types of payment:
Cash payments only to Palnode Billing Manager
Cheque
Mobile Money (MTN, Airtel)
Credit Card (VISA, MasterCard)
Bank Wire Transfer or EFT or RTGs
Mpesa (Safaricom-Kenya)
All payments are due on the Account Statement Date. The Account Statement Date is the annually anniversary of the date the account was activated.
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.
Billing Cycles (Terms)
Palnode offers 3 Billing Cycles (terms) for hosting charges: Annually, Bi-annual (2 Years) and Tri-annually (3 Years). The Billing Cycle begins on the Plan Activation Date.
NOTE: For customers that pay 5 years and above their billing cycles are customized accordingly.
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. All additional features added to an account are charged at end of your billing circle or on Renewal. Additional items are non-refundable.
Prepayment
It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided.
Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.
Account Renewals
Unless otherwise provided, you agree that until and unless you notify Palnode of your desire to cancel the Services, you will be billed on an automatically recurring basis on the prevailing rate on the date of renewal according to the service selected to prevent any disruption to your Services. Palnode billing system will invoice you 30 days before the expiry date.
Statements
Palnode does not mail paper invoices or statements. Statements can be viewed and printed through billing system.
Fees
Bounced Cheques
Palnode charges a 75,000 shs fee for returned or bounced cheques. Customers that issue cheques will be required to submit future payments with a certified cheque or money order.
Credit Card & Mobile Money Charges
A customer is responsible for any charges of Mobile Money or Credit Card during his payments to Palnode.
Bank Wire Payments
Palnode does NOT charge fees for accepting payment via bank wire, however, the bank may charge for the transaction. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Palnode or the amount credited to your account will be less than your intended payment.
Account Splits and Mergers
Palnode encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Palnode separate one or more plans contained under one account into separate accounts. The fee for this service is Shs 75,000 for each new account created and is charged to the new account. Please direct all requests for these services to: [email protected].
NOTE: The new account will be subject to annual fee of the chosen plan or package.
Cancellations
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Palnode’s Team, Monday through Saturday at ([email protected]). Palnode’s Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the delivery of service.
Cancellation requests must be received by Palnode a minimum of thirty (30) days prior to the end of your Billing Cycle for managed server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan.
Cancellations become effective on the day processed by Palnode. Palnode is unable to cancel your account effective for a future date. Palnode will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Palnode as soon as possible.
Palnode does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, your ISP, or any other secondary issues not directly related to Palnode’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Palnode reserves the right to cancel any account, at any time, without notice, for any reason Palnode Services considers appropriate.
Refund Policy
There are no refunds offered or promised after delivery of the service, however Palnode at its discretion may reconsider this policy depending on the matter at hand.
Billing/Price Changes
Palnode’s policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.